Updated: 1/10/2023 to a simplier version.
Template used from the ICO website and adjusted/tweaked for our purposes.
Our contact details
Name: Mr S R Jones
Address: Orchard Holiday Park and Fishery, New House Farm, St Michaels, Tenbury Wells, Worcestershire, WR15 8TW
Phone Number: 01568 750618
Data controller registration no. ZA286619
The type of personal information we collect
We currently collect and process the following information:
- Usage data – IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use
- Contact and account data – title, name, business name, address, email address, telephone number(s), account identifier, CAMC membership number, EA fishing licence number, caravan make/model and car registration number.
- Transactional data – payment method, time and date of the transaction. (Payment processor handles the card data, it is entered on their page/server). We may ask for your BACS details if we do a refund.
- CCTV data – used on high risk areas of our premises.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Manage and administer your booking(s), product(s) or service(s).
- Deal with enquiries.
We also receive personal information indirectly, from the following sources in the following scenarios:
- CCTV data – video and stills are captured in key risk areas on our premises for crime detection and public safety.
- Someone else booking/enquiring on your behalf.
We use the information that you have given us for;
- Operations – to operate our website, process and fulfil bookings/services, supply goods, generate invoices, payment processing, and credit control.
Lawful basis: contractual obligation.
- Communications – managing our customer relationships, communicating with you, providing customer support and complaints handling.
Lawful basis: legitimate interests – proper administration of our business.
- Record keeping: maintaining and managing our databases, backing-up copies of our databases and records generally.
Lawful basis: legitimate interests – ensuring we have access to the data needed to run our business.
- Research and analysis – creating and maintaining our databases, backing up copies and for our business records.
Lawful basis: legitimate interests – improving and securing our business.
- Security (including CCTV) – for preventing fraud, protecting our premises, detecting crime/theft and for public safety.
Lawful basis: legitimate interests – protecting our services and premises, and for public safety.
- Insurance, risk management and legal claims – obtaining and maintaining insurance cover and risks, and where necessary obtaining professional legal advice.
Lawful basis: legitimate interests – to protect our business.
We may share this information with;
We only share information that is necessary for the purpose(s).
- Our payment processor for the purposes of processing card payments, refunding card payments and handling complaints. Card data is entered on the payment processors page/server. We can only see the last 4 digits of the card used for payment.
- Our service providers who provide services to us: CCTV remote viewing service, online booking system, website/email hosting, website security provider, phone system providers and technical support.
- Professional advisors: accountants, book keeping and legal advisors.
- Caravan and Motorhome Club in the event we report a club member or have a club inspection.
- Government or law enforcement agencies.
- In the event we sell or merge any part of our business.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) We have a contractual obligation.
(b) We have a legal obligation.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your personal data for only as long as necessary.
Usage data – for as long as necessary and then it is deleted.
Contact data – minimum of 12 months and maximum of 7 years, and then it is deleted.
Communication data – minimum of 6 months and maximum of 7 years, and then it is deleted.
Account & transaction data – for 7 years following the end of the year the relevant transaction occurred in, and then it is deleted.
CCTV data – kept for a minimum of 10 days and a maximum of 31 days unless we require the footage for criminal proceedings or other legal matters – in which case it will be retained for as long as necessary.
Paper copies of information will be shredded after the above time limits.
Links to third party websites
Links to third party websites are not our responsibility and are not operated by us, please check the terms and privacy policies of those sites.
We do not use any cookies on our website.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you and may ask for identity to verify you.
Please contact us at if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Orchard Holiday Park and Fishery, New House Farm, St Michaels, Tenbury Wells, Worcestershire, WR15 8TW.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk